Shipping policy

Shipping Policy

We deliver across the United Arab Emirates. We do not ship outside the UAE yet.

Delivery is free

Delivery is free on every order, with no minimum spend. The price you see on the product page is the price you pay at checkout.

When your order is packed

Orders placed before 11:00am (GST) on a business day are packed and handed to our courier the same day. Orders placed after 11:00am, or on a weekend or public holiday, go out on the next business day.

When it arrives

Once your order is with the courier, delivery is next business day across most of the UAE. Addresses in remote areas may take one additional day.

Tracking

You will receive an order confirmation by email as soon as you check out, and a tracking link as soon as your parcel is collected by the courier. The courier will usually call the mobile number on your order before they arrive.

Your delivery details

Please check your address and mobile number before you place the order — the courier needs both. If something is wrong, message us on WhatsApp straight away and we will correct it before the parcel leaves us. If it has already gone out, we will redirect it to the right address at no charge to you.

If a delivery does not go through

If the courier cannot reach you, they will hold your parcel and try again. If it still comes back to us, we will contact you to arrange another attempt and send it out again at no cost.

Delays we cannot control

Occasionally a delivery is held up by weather, road closures, public holidays or a disruption at the courier. When that happens we will tell you what we know and stay on it until the parcel reaches you.

If your parcel arrives damaged, or it is the wrong item

Message us on WhatsApp with a photo and we will replace it. There is nothing for you to pay and nothing to send back before we act — this is covered by the simosimo Guarantee, which you can read in full in our Refund Policy.

Talk to us

WhatsApp: +971 54 400 7544
Email: info@simosimostore.com