Refund policy
The simosimo Guarantee
We don't do return windows or store credit. If a piece fails you — fades at the clasp, leaves a mark, a stone comes loose, a clasp breaks — under normal wear, we replace it. Shower, gym, sea, chlorine, sweat: that's all normal wear. Gold you never have to take off means we stand behind it for as long as you own it, not for 30 or 90 days.
How it works
- Message us on WhatsApp at +971 54 400 7544 with your order number and a photo of the piece.
- We'll confirm it's a genuine failure, usually within 2 business days.
- We ship a free replacement anywhere in the UAE, next-day. If that exact piece is no longer available, we'll offer the closest equivalent or a refund.
What's not covered
Loss, theft, or damage from deliberate misuse, abrasive contact, or harsh chemicals (perfume, cleaning products, concentrated chlorine bleach) applied directly to the piece — see the care note on each product page.
Order changes and cancellations
Contact us on WhatsApp as soon as possible after placing your order if you need to change or cancel it — once an order has shipped, it can no longer be changed.
simosimo does not offer discretionary returns or refunds for change of mind. Every piece is priced fairly from day one, with no site-wide discounts.