Shipping & Delivery

Where we ship

Across the United Arab Emirates. We don't ship outside the UAE yet — the guarantee only means something if we can get a replacement to you in a day or two, and that's a promise we can currently keep here and nowhere else. The GCC is next.

Cost and speed

• Free delivery on every order. No minimum.
• Next-day delivery across the UAE on orders placed before the daily cut-off. Orders placed at the weekend go out on the next working day.

Tracking

You'll get a confirmation email when the order is placed and a tracking link when it ships. If either one doesn't arrive, message us on WhatsApp at 054 400 7544 and we'll find it.

If something arrives wrong

Wrong piece, missing piece, or damaged in transit — send us a photo within seven days of delivery and we'll sort it immediately. After that, anything that fails in normal wear is covered by the guarantee, with no time limit.

Changed your mind

We don't take pieces back because you changed your mind. That's a real limit, and we'd rather tell you here than at checkout.

Here's what we do instead. If a piece fails you in normal wear — fades, marks your skin, a stone comes loose, a clasp breaks — we replace it. No window, no store credit, nothing posted back. The money that would run a returns desk funds that instead.

Wrong piece, missing piece, or damaged in transit is a different thing, and it's covered above.