The Guarantee
We can't promise a piece will never fail. We can promise exactly what happens if it does.
If a simosimo piece fades, tarnishes, marks your skin or breaks in normal wear, send us a photo on WhatsApp. We send you a replacement.
No return window
Not 14 days. Not 30. If it failed, it failed — whether that's in week two or month ten.
No store credit
You bought a piece of jewellery. You get a piece of jewellery.
Nothing to post back
A photo is enough. You don't pack anything up, print a label or wait for a courier to collect it.
A person, not a form
WhatsApp 054 400 7544. A person reads your message and answers it — no claim form, no ticket number. We're in Dubai, which is what lets us get the replacement to you the same week.
How to claim
- Message us on WhatsApp at 054 400 7544.
- Send a photo of the piece and the name or email you ordered under.
- We confirm and ship the replacement. Delivery is on us.
The small print, in plain words
- We replace with the same piece while we have stock. If that piece has been discontinued, you pick another at the same price or take a refund. We won't promise a specific item forever — nobody honestly can.
- It covers normal wear. Showering, swimming, the gym, sweat, sea water, sunscreen, perfume, heat and humidity.
- It doesn't cover loss or accidents. A door, a car boot, a dog — that would end any piece of jewellery, and we can't underwrite it.
- One replacement per piece. If the same piece fails a second time, we refund you instead. Twice is a product problem, not a wear problem.
- No receipt needed. If you ordered from us, we already have the order.